Privacy Policy

1. Introduction

Welcome to NeoWriting ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation service.

By using NeoWriting, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, password (encrypted), and billing information
• Profile Information: WordPress site URLs, API credentials, and content preferences
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Usage Data: Content generated, keywords used, articles created, and feature usage statistics

2.2 Automatically Collected Information

When you access our service, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and actions taken within the platform
• Cookies and Tracking: Session cookies, preference cookies, and analytics data

2.3 Content Data

We process and store:

• Keywords and topics you provide for content generation
• Generated articles and blog posts
• Images generated or uploaded
• WordPress integration data and publishing history

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide AI content generation, WordPress integration, and backlink services
• Account Management: To create and manage your account, process payments, and handle subscriptions
• Personalization: To customize your experience and improve content quality based on your preferences
• Communication: To send service updates, billing notifications, and marketing communications (with your consent)
• Analytics: To analyze usage patterns, improve our AI models, and enhance platform performance
• Security: To detect fraud, prevent abuse, and protect the security of our service
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. AI and Machine Learning

NeoWriting uses the latest advanced AI models to generate content in a unique way that combines multiple technologies to deliver the best possible quality at a competitive price. When you use our service:

• Your input data (keywords, topics) is sent to third-party AI providers for processing
• Generated content is stored on our servers for your access and management
• We may use aggregated, anonymized data to improve our AI models and service quality
• We do not train third-party AI models with your specific content without explicit consent

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share your information with trusted third-party providers:

• AI Providers: Trusted AI infrastructure providers that operate state-of-the-art large language models for content generation
• Payment Processing: Stripe for secure payment processing
• Cloud Hosting: AWS, Google Cloud, or similar providers for data storage
• Analytics: Google Analytics and similar tools for usage analysis
• Email Services: For transactional and marketing emails

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and protect our rights
• Prevent fraud, security threats, or illegal activities
• Protect the safety of our users and the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit and AES-256 encryption for data at rest
• Access Controls: Role-based access and multi-factor authentication for sensitive operations
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Firewalls, intrusion detection, and monitoring systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we use your information
• Object: Object to processing based on legitimate interests

To exercise these rights, please contact us through our support system or the contact form on our website.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for data transfers
• Compliance with GDPR, CCPA, and other privacy regulations

11. Children's Privacy

NeoWriting is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered address
• Displaying a prominent notice within the platform

Your continued use of NeoWriting after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• Support System: Available in your account dashboard
• Contact Form: Available on our website

To exercise your rights, please also see our GDPR Compliance page.

15. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

• Contractual Necessity: To provide our services as per our agreement
• Legitimate Interests: To improve our service and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligations: To comply with applicable laws

16. CCPA Compliance (California Users)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising CCPA rights